Contact information
We welcome all enquiries, feedback, and questions. Our team is committed to responding promptly and helpfully. Please reach out to us through any of the channels below.
Primary Contact Details
|
Channel |
Details |
|
|
hello@tasaishop.com For orders, returns, product questions, and general enquiries |
|
Website |
https://tasaishop.com/pages/contact Online contact form available 24 hours |
|
|
@tasaiessential https://www.instagram.com/tasaiessential DMs welcome for product questions |
|
TikTok |
@tasaiessential https://www.tiktok.com/@tasaiessential |
Response Times
|
Enquiry Type |
Response Time |
|
Order enquiries |
Within 24 hours |
|
Returns & refunds |
Within 24-48 hours |
|
Product questions |
Within 48 hours |
|
General enquiries |
Within 48-72 hours |
|
Weekends & public holidays |
Responses on next business day |
What to Include in Your Message
To help us assist you as quickly as possible, please include the following in your message:
- Your full name
- Order number (if applicable) — format TE-XXXX
- Email address used for your order
- Clear description of your enquiry or issue
- Photos if reporting a damaged or defective item
For Business Enquiries
For wholesale, retail partnership, press, media, ambassador programme, or corporate gift enquiries, please email hello@tasaishop.com with the subject line indicating your enquiry type.